Personal Development Skills
Assertiveness
Overview
Assertiveness skills enable people to have confidence in dealing with others in the workplace as well as developing their life skills. Practical activities allow delegates to practise expressing their views, opinions and ideas and to listen to the views, opinions and ideas of others. Delegates will also learn to recognise differences and when not to be assertive.
Who Should Attend
Team Members, Supervisors or Team Leaders who feels they need to be more personally effective in one to one or group situations, making requests, expressing personal opinions or coping with criticism effectively.
Benefits of Completing This Course
• Feel better about yourself
• Feel more confident and relaxed
• Be able to create personal and professional goals
• Learn the difference between passive, assertive
and aggressive behaviour.
Inclusions
- Training Manual with step-by-step instructions
- Practice files relevant to the training material
- Training Completed files - you are free to take away any completed files for review
- Unlimited online support, as training doesn't stop when you walk out our door
Learning Outcomes
• Recognise assertive and non-assertive behaviour
• Develop assertive techniques to be able to confront others in a positive manner
• Recognise how self-esteem improves assertive communication
• Seek to discuss concerns that you may have
• Improve your ability to remain calm in heated situations
• Identify and eliminate negative self-talk
Topics Covered
Overview
● Being assertive actually means:
● you can effectively communicate your needs, wants, feelings and opinions to others in a direct and honest manner ;
● you are receptive to the other person's needs without intentionally hurting anyone's feelings;
● Consider the different ways that people react to conflict and how you can increase the likelihood of a win-win outcome.
● Understand the importance of controlling your inner "self-talk" in bein
Understanding Behaviour
● Learn how to distinguish Assertive, Aggressive and Passive Behaviour
● Building Self Esteem
● First Impressions
● Influences of past experience
Self-confidence
● Tips of building self-confidence
● The power of thoughts
● Wipe out worry
● Developing your self-esteem
Ask for What you Want
● Why is it difficult to ask for what you want?
● How to ask for what you want
Communication
● Interpersonal Communication
● Connecting with People
● Building rapport and trust
● Giving and receiving feedback in a supportive way
● Controlling your self-talk
Feeling, Looking and Sounding the Part
● Self worth
● Identifying strengths and weakness
● Creating Positive Self Talk
● Importance of Appearance
● Body language
● First Impressions
● Sounding Confidence
● Using "I" Messages
● Coping Strategies
Dealing with Conflict
● Managing "fight or flight" reaction
● Responding to criticism and difficult behaviour
● How to engage others in collaborating problem solving
● Resolving contentious issues in a spirit of win-win
● Managing Stress
Live online - learn by doing.
Our Live Online courses are conducted through a dedicated learning platform that enables us to provide instructor-led, hands-on training to develop real skills, in real time. Each participant logs into their own virtual environment set up specifically for the course. This is a fully interactive experience - just like in a classroom. No passive lectures, no videos to follow - real-time, hands-on practice with your instructor guiding you every step.
Instructor
- Provides real-time, live hands-on instruction and demonstration
- Provides step-by-step practical activities for participants
- Can assist participants on their screen, if necessary
- Can share participant screens to enhance discussion
Participants
- Receive hands-on instruction, step-by-step exercises and skill-builder activities
- See the instructor's screen while working in their own environment
- Can interact with the instructor and the group of participants
- Can ask questions at any time
- Join the course from any location with internet, using a course invitation
- No need for any software - just a computer with internet and a browser
- No downloads or installs necessary on the participant's computer
Inclusions
- E-Book Training Manual / activity booklet provided
- Certificate of Completion
- Post-course support to the level of the course
- Access to any training exercises used during the session
Session Times
- Full Day Course: 9:00am - 4:30pm
- Half Day Course: 9:00am - 12:30pm or 1:30pm - 5:00pm
Private sessions are booked exclusively for your team and can be facilitated as Live Online group training, or in a Classroom / Face-to-Face setting at your workplace or another organised location. Content and duration can be tailored to your needs - contact our Course Scheduling team to discuss your requirements.
Classroom / Face-to-Face
Classroom sessions are delivered at a nominated location, available for Private courses only.
Requirements (if training is delivered at your site)
- No individual computers are required for participants - this course is discussion, activity and workbook-based
- The instructor will bring their own laptop - please provide power
- A screen or projector for the trainer to connect their laptop to (please indicate the connection method - HDMI or Wi-Fi)
Inclusions
- Training Manual / activity booklet
- Certificate of Completion
- Post-course support for queries relating to the course content
Get in touch with our Course Scheduling team to arrange a private session or confirm delivery options for a specific date.