Management Skills
Coaching Colleagues
Overview
Capitalise on the potential of your team and provide opportunities for development. Learn how coaching can be used as a performance management and support tool to increase the productivity of your team.
Who Should Attend
Managers, supervisors, team leaders, and professionals with an understanding of key models and skills to effectively coach others. It will enhance your people management skills through an understanding of workplace coaching.
Prerequisites
There are no prerequisites for this course.
Benefits of Completing This Course
• Define and apply essential coaching skills
• Establish trust
• Apply a range of models to structure an effective coaching session
• Define coaching and articulate its benefits
Inclusions
- Training Manual with step-by-step instructions
- Practice files relevant to the training material
- Training Completed files - you are free to take away any completed files for review
- Unlimited online support, as training doesn't stop when you walk out our door
Learning Outcomes
This course provides managers, supervisors, team leaders and professionals with an understanding of key models and skills to effectively coach others. It will enhance your people management skills through an understanding of workplace coaching. Use coaching to motivate people to acquire new skills and help them perform to their full potential while increasing personal responsibility and accountability.
Topics Covered
Setting the Context
● Introduction
● Learning outcomes
● Participant objectives
The "What" and "Why" of Coaching
● What is coaching?
● Personal best coaching experience
● Benefits of coaching others
● Characteristics of an effective coach
Essential Coaching Skills
● Establishing a trust relationship
● Identifying individual preferences
● 'Ask, don’t tell’ questioning
● Eliciting and providing feedback
Structuring a Coaching Session
● Basic coaching structure
● The GROW coaching model
● 'Coaching in a hurry’
● Using existing systems to structure your session
Maximising the Effectiveness of Coaching
● Identifying and overcoming blockers
● Identifying your own coach/mentor
In Action
● Setting actions to implement learning in the workplace
Live online - learn by doing.
Our Live Online courses are conducted through a dedicated learning platform that enables us to provide instructor-led, hands-on training to develop real skills, in real time. Each participant logs into their own virtual environment set up specifically for the course. This is a fully interactive experience - just like in a classroom. No passive lectures, no videos to follow - real-time, hands-on practice with your instructor guiding you every step.
Instructor
- Provides real-time, live hands-on instruction and demonstration
- Provides step-by-step practical activities for participants
- Can assist participants on their screen, if necessary
- Can share participant screens to enhance discussion
Participants
- Receive hands-on instruction, step-by-step exercises and skill-builder activities
- See the instructor's screen while working in their own environment
- Can interact with the instructor and the group of participants
- Can ask questions at any time
- Join the course from any location with internet, using a course invitation
- No need for any software - just a computer with internet and a browser
- No downloads or installs necessary on the participant's computer
Inclusions
- E-Book Training Manual / activity booklet provided
- Certificate of Completion
- Post-course support to the level of the course
- Access to any training exercises used during the session
Session Times
- Full Day Course: 9:00am - 4:30pm
- Half Day Course: 9:00am - 12:30pm or 1:30pm - 5:00pm
Private sessions are booked exclusively for your team and can be facilitated as Live Online group training, or in a Classroom / Face-to-Face setting at your workplace or another organised location. Content and duration can be tailored to your needs - contact our Course Scheduling team to discuss your requirements.
Classroom / Face-to-Face
Classroom sessions are delivered at a nominated location, available for Private courses only.
Requirements (if training is delivered at your site)
- No individual computers are required for participants - this course is discussion, activity and workbook-based
- The instructor will bring their own laptop - please provide power
- A screen or projector for the trainer to connect their laptop to (please indicate the connection method - HDMI or Wi-Fi)
Inclusions
- Training Manual / activity booklet
- Certificate of Completion
- Post-course support for queries relating to the course content
Get in touch with our Course Scheduling team to arrange a private session or confirm delivery options for a specific date.