Personal Development Skills
Communication Skills
Overview
Communication skills affect every aspect of your life – both business and personal. Clear communication can be achieved through simple planning and control. Participants attending this course will gain the knowledge and skills required to communicate clearly and effectively in a wide variety of situations.
Who Should Attend
This course is valuable for those who want to strengthen their communication skills and enhance their ability to interact confidently with others.
Prerequisites
This course does not require prior experience or training
Benefits of Completing This Course
● Avoid misunderstandings through improved communication
● Better problem solving through effective clarification of issues before any
actions are taken
● More effective decision making
● Better teamwork through cohesive communication
Inclusions
- Training Manual with step-by-step instructions
- Practice files relevant to the training material
- Training Completed files - you are free to take away any completed files for review
- Unlimited online support, as training doesn't stop when you walk out our door
Learning Outcomes
● Understand different communications styles
● Learn of your own communication style
● Identify and work successfully with different communication styles
● Develop and practice skills that manage communication breakdowns
more effectively
● Identify strategies for effectively managing internal dialogue
Topics Covered
Forms of Communication
● Verbal communication
● Non-verbal communication
● Why is communication so important
● When communication fails
● When communcation success
● 10 commandments of Human relations
Communication process
● Communication Styles
● Learn your communication style
● Communication Flow
● Framing
● End Framing
Barriers to Effective Communication
● Encoding
● Transmitting
● Decoding
● Feedback
● Cross Cultural Communication
● What is Culture?
● Cross Cultural Oral Communication
Ladder of Inference
● Understanding the ladder on inference
● How we use the ladder in our lives
● Reality checking
● Climbing back down the ladder
Listening and Questioning
● Listening for Answers
● Active Listening
● Questioning - Open-ended questions - Closed questions - Probing or fact finding questions - Questioning traps
Body Language
● Qualities of good Voice
● Attending - giving undivided attention
● Appropriate distance
● Observing - see others without distorting
● Suspending Frame of Reference or judgement
Communication Funnel
● Understanding where you are in a complicated exchange of ideas
● Evaluate how others are responding
● Learn how to handle responses - even unexpected responses
● Examine changes of direction
Feedback
● The Johari Window
● ABCD’s of giving feedback
● Feedback from pre-course work
● ABCD’s of receiving feedback
● Practising feedback
Assertive Response
● Tips on Assertiveness
● Expressing 'No'
● Guidelines for applying 'No'
● Difficult Conversations
Language of Effective Action
● Making effective requests
● Promising
● Counter-offering
● Renegotiating
● Completion
Live online - learn by doing.
Our Live Online courses are conducted through a dedicated learning platform that enables us to provide instructor-led, hands-on training to develop real skills, in real time. Each participant logs into their own virtual environment set up specifically for the course. This is a fully interactive experience - just like in a classroom. No passive lectures, no videos to follow - real-time, hands-on practice with your instructor guiding you every step.
Instructor
- Provides real-time, live hands-on instruction and demonstration
- Provides step-by-step practical activities for participants
- Can assist participants on their screen, if necessary
- Can share participant screens to enhance discussion
Participants
- Receive hands-on instruction, step-by-step exercises and skill-builder activities
- See the instructor's screen while working in their own environment
- Can interact with the instructor and the group of participants
- Can ask questions at any time
- Join the course from any location with internet, using a course invitation
- No need for any software - just a computer with internet and a browser
- No downloads or installs necessary on the participant's computer
Inclusions
- E-Book Training Manual / activity booklet provided
- Certificate of Completion
- Post-course support to the level of the course
- Access to any training exercises used during the session
Session Times
- Full Day Course: 9:00am - 4:30pm
- Half Day Course: 9:00am - 12:30pm or 1:30pm - 5:00pm
Private sessions are booked exclusively for your team and can be facilitated as Live Online group training, or in a Classroom / Face-to-Face setting at your workplace or another organised location. Content and duration can be tailored to your needs - contact our Course Scheduling team to discuss your requirements.
Classroom / Face-to-Face
Classroom sessions are delivered at a nominated location, available for Private courses only.
Requirements (if training is delivered at your site)
- No individual computers are required for participants - this course is discussion, activity and workbook-based
- The instructor will bring their own laptop - please provide power
- A screen or projector for the trainer to connect their laptop to (please indicate the connection method - HDMI or Wi-Fi)
Inclusions
- Training Manual / activity booklet
- Certificate of Completion
- Post-course support for queries relating to the course content
Get in touch with our Course Scheduling team to arrange a private session or confirm delivery options for a specific date.