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Management Skills

Emotional Intelligence

Management Skills

Emotional Intelligence

$660.00 GST Included
Duration
1.00 day(s)
Certificate
Certificate of Attendance

Upcoming Sessions

No sessions currently scheduled - contact us to discuss dates.

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Overview

Emotional intelligence (EI) is best defined as the ability to identify and manage emotional information in oneself and others and to focus energy on required behaviours.

Learn the principles of emotional intelligence to help assess your own abilities, and guide you to heightened awareness of managing emotions in the workplace.

Who Should Attend

Team leaders, supervisors and managers who want to improve their personal and professional skills through Emotional Intelligence.

Benefits of Completing This Course

» Learn to recognise behaviours, moods and impulses

» Manage behaviours and moods best according to the situation.

» Learn how the brain influences emotion

» Identify positive and negative emotions associated with leadership

Inclusions

  • Training Manual with step-by-step instructions
  • Practice files relevant to the training material
  • Training Completed files - you are free to take away any completed files for review
  • Unlimited online support, as training doesn't stop when you walk out our door

Learning Outcomes

• Four core skills required for emotional intelligence

• Associated verbal and non-verbal communication

• Social Management and Responsibility implications

• Tools to regulate their emotions

• Gain Control (of emotions)

• Use the skills to have a positive impact

Topics Covered

Overview

● This program will familiarise participants with the components of EI and their relevance in the workplace; help them identify emotionally intelligent actions and behaviours, and help participants improve their own EI by understanding and practicing effective behaviours. What you will learn
● To define Emotional Intelligence
● Four core skills required for emotional intelligence
● Associated verbal and non-verbal communication
● Social Management and Responsibility impli

What is Emotional Intelligence

● Self Management
● Self Awareness
● Self Regulation
● Self Motivation
● Empathy

Four Skills in Emotional Intelligence

● How to Accurately Perceive Emotions
● Use Emotions to Facilitate Thinking
● Understand Emotional Meanings
● Manage Emotions

Tools to Regulate Emotions

● Seeing the Other Side
● Self Management and Self Awareness
● Giving in without Giving Up
● Using Coping Thoughts
● Using Relaxation Techniques

Business Practices

● Role of Emotional Intelligence at Work
● Disagreeing constructively
● Optimism and Pessimism
● The Balance Between Optimism & Pessimism
● Being Zealous without Being Offensive
● Developing Solution based Reasoning

Live online - learn by doing.

Our Live Online courses are conducted through a dedicated learning platform that enables us to provide instructor-led, hands-on training to develop real skills, in real time. Each participant logs into their own virtual environment set up specifically for the course. This is a fully interactive experience - just like in a classroom. No passive lectures, no videos to follow - real-time, hands-on practice with your instructor guiding you every step.

Instructor

  • Provides real-time, live hands-on instruction and demonstration
  • Provides step-by-step practical activities for participants
  • Can assist participants on their screen, if necessary
  • Can share participant screens to enhance discussion

Participants

  • Receive hands-on instruction, step-by-step exercises and skill-builder activities
  • See the instructor's screen while working in their own environment
  • Can interact with the instructor and the group of participants
  • Can ask questions at any time
  • Join the course from any location with internet, using a course invitation
  • No need for any software - just a computer with internet and a browser
  • No downloads or installs necessary on the participant's computer

Inclusions

  • E-Book Training Manual / activity booklet provided
  • Certificate of Completion
  • Post-course support to the level of the course
  • Access to any training exercises used during the session

Session Times

  • Full Day Course: 9:00am - 4:30pm
  • Half Day Course: 9:00am - 12:30pm or 1:30pm - 5:00pm

Private sessions are booked exclusively for your team and can be facilitated as Live Online group training, or in a Classroom / Face-to-Face setting at your workplace or another organised location. Content and duration can be tailored to your needs - contact our Course Scheduling team to discuss your requirements.

Classroom / Face-to-Face

Classroom sessions are delivered at a nominated location, available for Private courses only.

Requirements (if training is delivered at your site)

  • No individual computers are required for participants - this course is discussion, activity and workbook-based
  • The instructor will bring their own laptop - please provide power
  • A screen or projector for the trainer to connect their laptop to (please indicate the connection method - HDMI or Wi-Fi)

Inclusions

  • Training Manual / activity booklet
  • Certificate of Completion
  • Post-course support for queries relating to the course content

Get in touch with our Course Scheduling team to arrange a private session or confirm delivery options for a specific date.