Personal Development Skills
Interpersonal Skills
Overview
Developing strong interpersonal skills ranks as one of the biggest and most critical skills in a productive business environment. Learn to develop effective communications skills that build positive interactions with others. Build skills to minimise miscommunication and conflict, increase respect and improve productivity through more effective communication.
Who Should Attend
This course will benefit any individual who wishes to refine their communication skills and attain a higher level of professional communication.
Benefits of Completing This Course
• Helps participants better understand themselves
• Enhance behavioural change necessary to be an
effective communicator
• Build skills to minimise conflict and resentment
• Improve productivity through more effective
communication
Inclusions
- Training Manual with step-by-step instructions
- Practice files relevant to the training material
- Training Completed files - you are free to take away any completed files for review
- Unlimited online support, as training doesn't stop when you walk out our door
Learning Outcomes
• Effectively deal with a variety of personality types
• Better meet the needs of work colleagues
• Effectively handle conflict and difficult situations
• Enhance trust in workplace relationships
• Work collaboratively
Topics Covered
Your Personal Insight (Profile)
● Self awareness
● Understanding yourself and others.
● Behaviour changes in different environments
● Recognise tendenancies under stress
● Understanding predictable reactions
● Personal style influences communcation
● Learn to communicate with others with both similar and opposing styles.
Emotional Intelligence
● Defining emotional intelligence
● Understand the different emotions
● Use emotions as a source of valuable information
● Manage and control emotions of yourself or others
● Competencies of emotional intelligence
Communication
● Communication Styles
● Verbal and non-verbal communication
● Barriers to effective communication
● Body Language
● Active Listening
● Questioning
● Building rapport
● Establishing credibility
Conflict Management
● Nature of conflict
● Understanding conflict styles
● Managing communication in conflict
● Steps of conflict resolution
Trust
● Trust in the workplace
● 3 types of trust
● 5 ways to build trust
● 5 ways to lose trust
Collaboration
● Defining Collaboration
● Techniques of working collaboratively
● Interpersonal skills in a collaborative workplace
Live online - learn by doing.
Our Live Online courses are conducted through a dedicated learning platform that enables us to provide instructor-led, hands-on training to develop real skills, in real time. Each participant logs into their own virtual environment set up specifically for the course. This is a fully interactive experience - just like in a classroom. No passive lectures, no videos to follow - real-time, hands-on practice with your instructor guiding you every step.
Instructor
- Provides real-time, live hands-on instruction and demonstration
- Provides step-by-step practical activities for participants
- Can assist participants on their screen, if necessary
- Can share participant screens to enhance discussion
Participants
- Receive hands-on instruction, step-by-step exercises and skill-builder activities
- See the instructor's screen while working in their own environment
- Can interact with the instructor and the group of participants
- Can ask questions at any time
- Join the course from any location with internet, using a course invitation
- No need for any software - just a computer with internet and a browser
- No downloads or installs necessary on the participant's computer
Inclusions
- E-Book Training Manual / activity booklet provided
- Certificate of Completion
- Post-course support to the level of the course
- Access to any training exercises used during the session
Session Times
- Full Day Course: 9:00am - 4:30pm
- Half Day Course: 9:00am - 12:30pm or 1:30pm - 5:00pm
Private sessions are booked exclusively for your team and can be facilitated as Live Online group training, or in a Classroom / Face-to-Face setting at your workplace or another organised location. Content and duration can be tailored to your needs - contact our Course Scheduling team to discuss your requirements.
Classroom / Face-to-Face
Classroom sessions are delivered at a nominated location, available for Private courses only.
Requirements (if training is delivered at your site)
- No individual computers are required for participants - this course is discussion, activity and workbook-based
- The instructor will bring their own laptop - please provide power
- A screen or projector for the trainer to connect their laptop to (please indicate the connection method - HDMI or Wi-Fi)
Inclusions
- Training Manual / activity booklet
- Certificate of Completion
- Post-course support for queries relating to the course content
Get in touch with our Course Scheduling team to arrange a private session or confirm delivery options for a specific date.