Management Skills
Leadership
Overview
Discover the difference between leadership and management and what you can do to become a better leader. Understand your role in team communication and what you can do to ensure fewer misunderstandings.
● Understand your environment and followers
● Define Leaders –v- Managers
● Characteristics of Effective Leaders
● Inspire a Shared Vision and enable others to act
● Model the Way
● Encourage the Heart
● Confidence and Self Awareness
Who Should Attend
New managers, supervisors, IT managers, project coordinators, project leaders, team leaders, product managers, and program managers.
Prerequisites
There are no prerequisites for this course.
Benefits of Completing This Course
Leaders grow and develop when they live with
• discipline
• develop a vision
• create priorities for leadership
• develop trust with the people
Inclusions
- Training Manual with step-by-step instructions
- Practice files relevant to the training material
- Training Completed files - you are free to take away any completed files for review
- Unlimited online support, as training doesn't stop when you walk out our door
Learning Outcomes
• Leadership profile to highlight your strengths and challenges.
• Directional and consequential thinking
• Influencing others through improved communication
• Your role in making meetings effective, both as a leader and as a
participant.
• Critical problem-solving skills
• Strategic planning with a SWOT analysis, to introduce change
• Ways to manage the change process effectively for sustainable growth
Topics Covered
Trust and Integrity
● Trust and Integrity
● Delegating responsibility
● Maintaining a trusting work environment
Situational Leadership
● Situational Leadership: Telling
● Situational Leadership: Selling
● Situational Leadership: Participating
● Situational Leadership: Delegating
Communication
● Communication Styles
● Communication Flow
● Framing and End Framing
● Barriers to Effective Communication
● Encoding, Transmitting and Decoding
● Feedback
● Culture
● Cross cultural communication
The Ladder of Inference
● Ladder of Inference Model
● Real Life examples
● Beware the downward spiral
● Clarifying Understanding
● Uncertainty loves company
Leading by Values
● What are your values?
● Organisational values
● Values-driven Culture
● Values-based leadership
● Entropy
Converting Vision into Action
● Vision
● Strategies to Accomplish your Vision
● Goals and Action Plans
Delegation
● Self-assessment
● Sharing the load
● Our reluctance to Delegate
● Tasks that should be delegated
● Degrees of delegation
● Monitoring delegated tasks
Language of Effective Action
● Making effective requests
● Promises
● Renegotiating
● Rules for Requesters and promisers
Leadership Competencies
● Identifying and developing Key Competencies
● Assessment
● Development plans
● Your performance development roles
The Art of Influence and Persuasion
● Principles of influence
● Expanding your sphere of influence
● Making impactful briefings
● Using influence rather than coercion
Performance Coaching and Reviews
● Lessons from Great Sporting Coaches
● Practice makes perfect
● Finding time to be an effective coach
● Motivation
● Equity
● Group Dynamics
● Understanding your teaching role
● Teaching and learning
● Your role as a mentor
● Keys to effective mentoring
● Developing yourself
● Providing constructive feedback
● Receiving feedback
Live online - learn by doing.
Our Live Online courses are conducted through a dedicated learning platform that enables us to provide instructor-led, hands-on training to develop real skills, in real time. Each participant logs into their own virtual environment set up specifically for the course. This is a fully interactive experience - just like in a classroom. No passive lectures, no videos to follow - real-time, hands-on practice with your instructor guiding you every step.
Instructor
- Provides real-time, live hands-on instruction and demonstration
- Provides step-by-step practical activities for participants
- Can assist participants on their screen, if necessary
- Can share participant screens to enhance discussion
Participants
- Receive hands-on instruction, step-by-step exercises and skill-builder activities
- See the instructor's screen while working in their own environment
- Can interact with the instructor and the group of participants
- Can ask questions at any time
- Join the course from any location with internet, using a course invitation
- No need for any software - just a computer with internet and a browser
- No downloads or installs necessary on the participant's computer
Inclusions
- E-Book Training Manual / activity booklet provided
- Certificate of Completion
- Post-course support to the level of the course
- Access to any training exercises used during the session
Session Times
- Full Day Course: 9:00am - 4:30pm
- Half Day Course: 9:00am - 12:30pm or 1:30pm - 5:00pm
Private sessions are booked exclusively for your team and can be facilitated as Live Online group training, or in a Classroom / Face-to-Face setting at your workplace or another organised location. Content and duration can be tailored to your needs - contact our Course Scheduling team to discuss your requirements.
Classroom / Face-to-Face
Classroom sessions are delivered at a nominated location, available for Private courses only.
Requirements (if training is delivered at your site)
- No individual computers are required for participants - this course is discussion, activity and workbook-based
- The instructor will bring their own laptop - please provide power
- A screen or projector for the trainer to connect their laptop to (please indicate the connection method - HDMI or Wi-Fi)
Inclusions
- Training Manual / activity booklet
- Certificate of Completion
- Post-course support for queries relating to the course content
Get in touch with our Course Scheduling team to arrange a private session or confirm delivery options for a specific date.